FAMBEAUTY Terms & Conditions
1. Order Confirmation & Cancellation Policy
Orders placed on FAMBEAUTY will only be confirmed once payment is successfully received.
Once the order is confirmed, it cannot be canceled. We immediately process the order to ensure fast delivery.
Payment completion will generate an order confirmation email.
Note: After confirmation, no changes or cancellations can be made as the order processing starts immediately.
2. Delivery Policy
The estimated delivery time for orders is between 4 to 7 business days.
A standard delivery charge of ₹60 applies. Customers are responsible for 50% of the delivery charge (₹30), and the remaining 50% will be borne by FAMBEAUTY. In case of unexpected delays due to strikes, weather issues, or courier delays, customers will be informed promptly.
3. Return & Refund Policy
Once the product is delivered, it cannot be returned by the customer unless it is defective or incorrect.
If the customer does not receive the product (RTO - Return to Origin), we will initiate a refund.
In the event of any problem (defective, incorrect, or dissatisfaction), customers can contact us via the Contact Us page. We will work to resolve the issue through a replacement or refund.
Refunds: In cases where customers do not receive the order and request a refund, we will process the refund within 7 business days.
4. Pricing & Discounts
FAMBEAUTY reserves the right to modify product prices and discounts at any time without prior notice.
The price displayed at checkout will be the final price, and any subsequent price changes or discounts will not be applied to confirmed orders.
5. Customer Support for Any Issues
If customers face any type of issue, whether related to product quality, delivery, or other concerns, they can report it via the Contact Us page on our website.
We are committed to resolving customer concerns as quickly as possible.
Our support team will respond within 24-48 hours during business days.
6. Liability
FAMBEAUTY will not be liable for any direct, indirect, incidental, or consequential damages resulting from product use, delays, or non-delivery.
FAMBEAUTY’s maximum liability will be limited to the price of the product.
7. Changes to Terms & Conditions
FAMBEAUTY reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately once posted on the website.
Customers are advised to review the Terms & Conditions section regularly for updates.
FAMBEAUTY Privacy Policy
1. Data Collection
We collect personal data such as name, address, email, phone number, and payment information for order processing, customer support, and improving the website experience.
All data is securely stored and shared only with trusted third parties such as payment processors and delivery services.
2. Data Usage
Personal data is used solely for processing orders, customer service, and marketing (with consent).
FAMBEAUTY does not sell or rent personal data to third parties.
3. Contact Us for Any Issues
For any type of problem—whether it’s about the product, delivery, or anything else—customers can contact us through the Contact Us page on our website.
We are committed to resolving any customer issues and ensuring satisfaction.
4. Cookies
FAMBEAUTY uses cookies to enhance your browsing experience. Cookies help store preferences and analyze performance.
Cookie Acceptance: By using our site, you agree to accept cookies. However, cookies can be disabled via browser settings. Disabling cookies may limit certain functionalities.
5. Third-Party Services
We use trusted third-party services like Razorpay, and courier partners. These services have their own privacy policies, which govern how your data is handled by them.
6. Security
We employ industry-standard security measures to protect personal data from unauthorized access or misuse.
Secure transactions are ensured by SSL encryption on our site.
7. Your Rights
You can access, correct, or delete your personal information by contacting us via the Contact Us page.
Preferences on data usage, including marketing communications, can be updated at any time.
8. Liability
FamBeauty will not be liable for any damages arising from the use of our website, services, or products.
Individual results may vary when using our skincare products. Always perform a patch test to check for reactions.
9. Changes to Privacy Policy
We may update our Privacy Policy at any time. Any changes will be posted on the website.
10. Contact Information
For queries, issues, or concerns regarding our Terms & Conditions or Privacy Policy, please contact us through the Contact Us page.